Refund policy

RETURN POLICY

Our return policy is for retail customers only.

Credit Terms:

Invoices paid more than 15 days past the due date may incur a penalty of 1% per month or the maximum allowable by Tennessee state law.

Orders and returns:

If we made a mistake or an item arrived damaged or defective, please call us at 888-561-8826 within 30 days of receipt. We will rectify the error, at no cost to you, by your method of choice: credit, refund or replacement.
If you ordered the incorrect item, or need to return an item for any other reason, SmsrtHeartAEDs.com has a 30-Day Money Back Guarantee.

Return Policy and Procedure:

Contact us by calling 888-561-8826 or email smartheartAEDs@coromed.us to obtain a Return Merchandise Authorization (RMA) number and return shipping instructions.

Return shipments must arrive at our facility within 30 days of issuing the RMA.

Returned items MUST be unused and in their original, undamaged packaging.

***Electrodes and batteries that have been opened and/or installed will not be accepted.***

Shipping and Insurance on returned items are to be prepaid by customer. Coro Medical, LLC Is not responsible for any lost or damaged return shipments.

RETURN ADDRESS:
Coro Medical
1001 Flagpole Court
Brentwood, TN 37027

Restocking fee:

Any item returned outside the above guidelines will be subject to a 10% restocking fee or in some cases refused and returned to customer. AED program management, Training, Special Order Items and other Services are nonrefundable.